Refund policy

1. Eligibility for Refund

You can request a refund within 30 days of receiving your order. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. Some types of products are exempt from being returned, such as perishable goods or custom-made items.

2. Non-Refundable Items

The following items are not eligible for refunds:

• - Customized orders upon your request

3. Process for Refund

To initiate a refund, please contact us at [email protected] with your order number and reason for the return. We will provide instructions on how and where to send the item back.

4. Refund Approval

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the credit will be applied to your original method of payment within 5-10 business days.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund. Return shipping costs are your responsibility unless the item was damaged or defective upon arrival.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card company first. If you’ve done this and still haven’t received your refund, please contact us at [email protected].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us for assistance.